Privacy Policy for The Bag Sitter

Last Updated: 12th Novemeber 2024

At The Bag Sitter, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website https://thebagsitter.com ("Website") and our services. By using our Website and services, you agree to this Privacy Policy.

1. Who We Are
The Bag Sitter ("we," "us," or "our") is a data controller under the General Data Protection Regulation (GDPR) and other applicable laws. This means we are responsible for how we handle and process your personal information. For questions about this policy, please contact our Data Protection Officer at support@thebagsitter.com.

2. What Information We Collect
We collect the following information to provide and improve our services:

Personal Information Provided by You
When Creating an Account or Booking: We collect your name, country of origin, email address, and phone number.
When Contacting Us: We may collect additional information, such as feedback, survey responses, and information provided in competitions.
Cookies and IP Addresses: We use cookies and other tracking technologies to improve your experience.
Payment Information: Payments are handled by our third-party provider, Stripe, which complies with legal requirements for secure data handling. We do not store your payment details.

3. How We Collect Information
We gather information directly from you when you:

Create an account or make a booking through our Website
Interact with customer service (e.g., via email or phone)
Use our Website (we use cookies and other tracking tools to gather data about your site usage)

4. How We Use Your Information
We collect and use your information for the following purposes:

Service and Contractual Obligations: To process bookings, manage accounts, and fulfill transactions
Customer Support: To communicate about your booking and answer questions
Service Improvement: To monitor website usage, conduct research, and personalize our website for you
Legal Compliance: To meet legal and regulatory requirements, such as anti-money laundering rules
Marketing (with your consent): To inform you about relevant offers, promotions, and new services

5. Marketing and Communication
With your consent, we may contact you about products and services that might interest you. You can manage your marketing preferences at any time:

Opt-out: Follow the "unsubscribe" link in our emails or contact us directly at support@thebagsitter.com to update your preferences.

6. How We Share Your Information
We may share your information with:

Service Providers: Third-party providers, such as Stripe, to process transactions securely
Legal and Regulatory Authorities: When required to comply with legal obligations
Marketing Partners: Advertising platforms (e.g., Google, Facebook) for remarketing purposes, with your consent
Business Partners: For co-branded offers or joint marketing campaigns, if agreed upon by you
Mergers or Business Transfers: In the case of a sale, merger, or acquisition, your data may be transferred to the new owner

7. Data Security
We take data security seriously and implement technical and organizational measures to safeguard your personal information:

Account Access: Controlled by unique username and password
Data Storage: Stored securely on protected servers with limited access by authorized personnel
However, please be aware that no internet data transmission is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Your Rights Under GDPR
You have the following rights regarding your personal information:

Access: Request a copy of your data.
Correction: Update inaccurate information.
Deletion: Request deletion of your data ("Right to Erasure").
Marketing Opt-out: Ask us to stop direct marketing communication.
Data Portability: Request a copy of your data in a commonly used format.
To exercise any of these rights, please email us at privacy@thebagsitter.com.

9. Data Retention
We retain your personal information as long as necessary to provide services and fulfill contractual or legal obligations. Upon request, we will delete your data within 30 days unless we need to retain it to comply with legal requirements.

10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze site traffic. You can control cookie settings in your browser.

11. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards in compliance with applicable laws.

12. Childrens Privacy
Our services are intended for users 16 years and older. If you believe we have collected data from a child under 16, please contact us, and we will promptly delete it.

13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website, and significant changes will be communicated via email.

Contact Us
If you have questions about this policy or need assistance with your privacy rights, contact us at:
Email: support@thebagsitter.com
Address: The Bag Sitter (ThePetSitter LLC), 447 Broadway, 2nd Floor 2345, New York, NY, 10013, United States

Thank you for trusting The Bag Sitter with your personal information. We are committed to ensuring your privacy and security.